{"id":487,"date":"2025-11-18T17:12:33","date_gmt":"2025-11-18T17:12:33","guid":{"rendered":"https:\/\/areanostrashop.com\/?page_id=487"},"modified":"2025-11-18T19:05:35","modified_gmt":"2025-11-18T19:05:35","slug":"politicas-de-devolucion","status":"publish","type":"page","link":"https:\/\/areanostrashop.com\/gl\/politicas-de-devolucion","title":{"rendered":"Pol\u00edticas de devoluci\u00f3n"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"487\" class=\"elementor elementor-487\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b1960 e-flex e-con-boxed e-con e-parent\" data-id=\"c3b1960\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d17d71 elementor-widget elementor-widget-heading\" data-id=\"2d17d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE DEVOLUCIONES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fb4a9 elementor-widget elementor-widget-text-editor\" data-id=\"a3fb4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"340\" data-end=\"612\">En Areanostra queremos que tu experiencia de compra sea satisfactoria. Si por cualquier motivo necesitas realizar una devoluci\u00f3n o cambio, te invitamos a leer atentamente esta Pol\u00edtica de Devoluciones, donde se explican los procedimientos, plazos y condiciones aplicables.<\/p><h2 data-start=\"619\" data-end=\"664\"><strong data-start=\"622\" data-end=\"664\">1. Plazo para solicitar una devoluci\u00f3n<\/strong><\/h2><p data-start=\"666\" data-end=\"860\">El cliente dispone de un plazo de <strong data-start=\"700\" data-end=\"719\">15 d\u00edas h\u00e1biles<\/strong> desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n o cambio.<br data-start=\"789\" data-end=\"792\" \/>Una vez superado este plazo, no ser\u00e1 posible gestionar la solicitud.<\/p><h2 data-start=\"867\" data-end=\"916\"><strong data-start=\"870\" data-end=\"916\">2. Condiciones para aceptar una devoluci\u00f3n<\/strong><\/h2><p data-start=\"918\" data-end=\"1018\">Para que una devoluci\u00f3n sea aceptada, el producto debe cumplir <strong data-start=\"981\" data-end=\"1006\">todas las condiciones<\/strong> siguientes:<\/p><ul data-start=\"1020\" data-end=\"1417\"><li data-start=\"1020\" data-end=\"1075\"><p data-start=\"1022\" data-end=\"1075\">Debe devolverse en su <strong data-start=\"1044\" data-end=\"1072\">caja y embalaje original<\/strong>.<\/p><\/li><li data-start=\"1076\" data-end=\"1154\"><p data-start=\"1078\" data-end=\"1154\">Debe conservar la <strong data-start=\"1096\" data-end=\"1117\">etiqueta original<\/strong>, sin manipular, arrancar ni da\u00f1ar.<\/p><\/li><li data-start=\"1155\" data-end=\"1330\"><p data-start=\"1157\" data-end=\"1204\">El producto debe estar <strong data-start=\"1180\" data-end=\"1201\">sin signos de uso<\/strong>:<\/p><ul data-start=\"1207\" data-end=\"1330\"><li data-start=\"1207\" data-end=\"1234\"><p data-start=\"1209\" data-end=\"1234\">sin marcas en la suela,<\/p><\/li><li data-start=\"1237\" data-end=\"1267\"><p data-start=\"1239\" data-end=\"1267\">sin roces o deformaciones,<\/p><\/li><li data-start=\"1270\" data-end=\"1300\"><p data-start=\"1272\" data-end=\"1300\">sin restos en el interior,<\/p><\/li><li data-start=\"1303\" data-end=\"1330\"><p data-start=\"1305\" data-end=\"1330\">sin olores ni desgaste.<\/p><\/li><\/ul><\/li><li data-start=\"1331\" data-end=\"1417\"><p data-start=\"1333\" data-end=\"1417\">No se aceptar\u00e1n productos sucios, usados, sin etiqueta o sin su embalaje original.<\/p><\/li><\/ul><p data-start=\"1419\" data-end=\"1578\">Areanostra se reserva el derecho de rechazar devoluciones que no cumplan estas condiciones o que, tras la inspecci\u00f3n del producto, presenten evidencias de uso.<\/p><h2 data-start=\"1585\" data-end=\"1624\"><strong data-start=\"1588\" data-end=\"1624\">3. Coste del env\u00edo de devoluci\u00f3n<\/strong><\/h2><p data-start=\"1626\" data-end=\"1773\">El <strong data-start=\"1629\" data-end=\"1686\">coste del env\u00edo de vuelta ser\u00e1 asumido por el cliente<\/strong>, independientemente del motivo de la devoluci\u00f3n (salvo error por parte de Areanostra).<\/p><p data-start=\"1775\" data-end=\"1822\">Areanostra no aceptar\u00e1 env\u00edos a portes debidos.<\/p><h2 data-start=\"1829\" data-end=\"1855\"><strong data-start=\"1832\" data-end=\"1855\">4. Cambios de talla<\/strong><\/h2><p data-start=\"1857\" data-end=\"1942\">En caso de necesitar un <strong data-start=\"1881\" data-end=\"1900\">cambio de talla<\/strong>, se aplicar\u00e1n las siguientes condiciones:<\/p><ul data-start=\"1944\" data-end=\"2233\"><li data-start=\"1944\" data-end=\"2028\"><p data-start=\"1946\" data-end=\"2028\">El <strong data-start=\"1949\" data-end=\"1987\">primer cambio de talla es gratuito<\/strong> en cuanto al env\u00edo del nuevo producto.<\/p><\/li><li data-start=\"2029\" data-end=\"2122\"><p data-start=\"2031\" data-end=\"2122\">El cliente deber\u00e1 enviar el producto a Areanostra asumiendo el coste del env\u00edo de vuelta.<\/p><\/li><li data-start=\"2123\" data-end=\"2233\"><p data-start=\"2125\" data-end=\"2233\">Una vez recibido y verificado el estado del producto, Areanostra enviar\u00e1 la nueva talla sin coste adicional.<\/p><\/li><\/ul><p data-start=\"2235\" data-end=\"2288\">Los cambios quedan sujetos a disponibilidad de stock.<\/p><h2 data-start=\"2295\" data-end=\"2357\"><strong data-start=\"2298\" data-end=\"2357\">5. Procedimiento para solicitar una devoluci\u00f3n o cambio<\/strong><\/h2><p data-start=\"2359\" data-end=\"2417\">Para solicitar una devoluci\u00f3n o cambio, el cliente deber\u00e1:<\/p><ol data-start=\"2419\" data-end=\"2749\"><li data-start=\"2419\" data-end=\"2587\"><p data-start=\"2422\" data-end=\"2495\">Escribir a <a href=\"mailto:pedidos@areanostrashop.com\"><strong data-start=\"2433\" data-end=\"2482\">pedidos@areanostrashop.com<\/strong><\/a>\u00a0indicando:<\/p><ul data-start=\"2499\" data-end=\"2587\"><li data-start=\"2499\" data-end=\"2519\"><p data-start=\"2501\" data-end=\"2519\">N\u00famero de pedido<\/p><\/li><li data-start=\"2523\" data-end=\"2556\"><p data-start=\"2525\" data-end=\"2556\">Producto a devolver o cambiar<\/p><\/li><li data-start=\"2560\" data-end=\"2587\"><p data-start=\"2562\" data-end=\"2587\">Motivo de la devoluci\u00f3n<\/p><\/li><\/ul><\/li><li data-start=\"2588\" data-end=\"2636\"><p data-start=\"2591\" data-end=\"2636\">Esperar instrucciones y direcci\u00f3n de env\u00edo.<\/p><\/li><li data-start=\"2637\" data-end=\"2749\"><p data-start=\"2640\" data-end=\"2749\">Enviar el producto bien embalado, preferiblemente en su caja original protegida por un envoltorio exterior.<\/p><\/li><\/ol><p data-start=\"2751\" data-end=\"2842\">Areanostra no se har\u00e1 responsable de devoluciones perdidas o da\u00f1adas durante el transporte.<\/p><h2 data-start=\"2849\" data-end=\"2869\"><strong data-start=\"2852\" data-end=\"2869\">6. Reembolsos<\/strong><\/h2><p data-start=\"2871\" data-end=\"2954\">Una vez recibido el producto y comprobado que cumple las condiciones de devoluci\u00f3n:<\/p><ul data-start=\"2956\" data-end=\"3248\"><li data-start=\"2956\" data-end=\"3018\"><p data-start=\"2958\" data-end=\"3018\">Se proceder\u00e1 al <strong data-start=\"2974\" data-end=\"3015\">reembolso del importe correspondiente<\/strong>.<\/p><\/li><li data-start=\"3019\" data-end=\"3106\"><p data-start=\"3021\" data-end=\"3106\">El reembolso se efectuar\u00e1 utilizando el mismo m\u00e9todo de pago empleado en la compra.<\/p><\/li><li data-start=\"3107\" data-end=\"3248\"><p data-start=\"3109\" data-end=\"3248\">El plazo m\u00e1ximo para realizar la devoluci\u00f3n ser\u00e1 de <strong data-start=\"3161\" data-end=\"3181\">7 d\u00edas naturales<\/strong> desde la recepci\u00f3n y verificaci\u00f3n del producto en nuestro almac\u00e9n.<\/p><\/li><\/ul><p data-start=\"3250\" data-end=\"3348\">Los gastos de env\u00edo iniciales no son reembolsables (salvo error o defecto imputable a Areanostra).<\/p><h2 data-start=\"3355\" data-end=\"3409\"><strong data-start=\"3358\" data-end=\"3409\">7. Productos defectuosos o errores en el pedido<\/strong><\/h2><p data-start=\"3411\" data-end=\"3507\">Si el producto recibido presenta un defecto de fabricaci\u00f3n o no corresponde al pedido realizado:<\/p><ul data-start=\"3509\" data-end=\"3798\"><li data-start=\"3509\" data-end=\"3584\"><p data-start=\"3511\" data-end=\"3584\">Deber\u00e1 comunicarse en un plazo m\u00e1ximo de <strong data-start=\"3552\" data-end=\"3564\">48 horas<\/strong> desde la entrega.<\/p><\/li><li data-start=\"3585\" data-end=\"3697\"><p data-start=\"3587\" data-end=\"3697\">El cliente deber\u00e1 enviar un correo a <a href=\"mailto:pedidos@areanostrashop.com\"><strong data-start=\"2433\" data-end=\"2482\">pedidos@areanostrashop.com<\/strong><\/a>\u00a0adjuntando im\u00e1genes del producto y del embalaje.<\/p><\/li><li data-start=\"3698\" data-end=\"3798\"><p data-start=\"3700\" data-end=\"3798\">Areanostra asumir\u00e1 los costes de recogida y sustituci\u00f3n en caso de que el defecto est\u00e9 confirmado.<\/p><\/li><\/ul><h2 data-start=\"3805\" data-end=\"3826\"><strong data-start=\"3808\" data-end=\"3826\">8. Exclusiones<\/strong><\/h2><p data-start=\"3828\" data-end=\"3860\">No se aceptar\u00e1n devoluciones de:<\/p><ul data-start=\"3862\" data-end=\"4144\"><li data-start=\"3862\" data-end=\"3897\"><p data-start=\"3864\" data-end=\"3897\">Productos usados o manipulados.<\/p><\/li><li data-start=\"3898\" data-end=\"3957\"><p data-start=\"3900\" data-end=\"3957\">Art\u00edculos sin etiqueta o sin su caja\/embalaje original.<\/p><\/li><li data-start=\"3958\" data-end=\"4075\"><p data-start=\"3960\" data-end=\"4075\">Productos adquiridos en promoci\u00f3n final, outlet o liquidaci\u00f3n, cuando se especifique claramente \u201csin devoluci\u00f3n\u201d.<\/p><\/li><li data-start=\"4076\" data-end=\"4144\"><p data-start=\"4078\" data-end=\"4144\">Art\u00edculos enviados fuera del plazo establecido de 15 d\u00edas h\u00e1biles.<\/p><\/li><\/ul><h2 data-start=\"4151\" data-end=\"4190\"><strong data-start=\"4154\" data-end=\"4190\">9. Modificaciones de la pol\u00edtica<\/strong><\/h2><p data-start=\"4192\" data-end=\"4403\">Areanostra podr\u00e1 actualizar esta Pol\u00edtica de Devoluciones en cualquier momento, adapt\u00e1ndola a cambios legislativos o mejoras del servicio. Las modificaciones ser\u00e1n efectivas desde su publicaci\u00f3n en el Sitio Web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE DEVOLUCIONES En Areanostra queremos que tu experiencia de compra sea satisfactoria. Si por cualquier motivo necesitas realizar una [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-487","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/pages\/487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/comments?post=487"}],"version-history":[{"count":13,"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/pages\/487\/revisions"}],"predecessor-version":[{"id":529,"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/pages\/487\/revisions\/529"}],"wp:attachment":[{"href":"https:\/\/areanostrashop.com\/gl\/wp-json\/wp\/v2\/media?parent=487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}